FAQs

Whenever you wish to cancel an order, please contact us at (561) 652-9166 as soon as possible. Once your order has been shipped, we cannot accept cancellations. Once your order has been shipped, you can begin the refund process by logging into your account. Most unopened products are eligible for a 30 day refund or exchange. Our refund policy lasts 30 days after the delivery date has passed. For more information on our refund policy, click here. 

Your order status provides details about any purchase you've made with us. Here's a concise explanation of what each status indicates:

• Needs Manual Review: Your order has been flagged for security concerns and is being reviewed manually by one of our representatives to ensure everything is correct. This process typically takes a few hours, rarely extending beyond 1 business day.
• Ready to Ship: Your order has been confirmed and accepted; we're now preparing your items and will ship them to you soon!
• Pending Shipment: Your order has been processed, packed, and is awaiting pickup by our shipping partner.
• Partially Shipped: A portion of your order has been dispatched and is on its way to you. Some products might arrive separately and at different times.
• Completed: Your order has been processed, shipped, and is on its way. You will receive a tracking number and can expect your package shortly!
• Needs Payment: Your order has been received, but payment is pending. This status often relates to a subscription product with a failed payment. Please update your payment information.
• Canceled: Either you or our team has canceled the order. You will not be charged, and the order won't be fulfilled. If you did not cancel the order, contact our customer support team.

Your order status tell you the status of any order you’ve placed with us. Here’s a quick summary of what each status means:

• Needs Manual Review: Your order was flagged for security reasons and is being manually reviewed by one of our agents to make sure everything looks good. This process usually takes a few hours and rarely ever more than 1 business day. Hang tight! 
• Ready to Ship: Your order was processed and accepted, we’re working on preparing your products and sending them your way!
• Pending Shipment: Your order was processed, prepared, and is waiting to be picked up by our carrier.
• Partially Shipped: Part of your order has shipped and is on its way to you. Some items, however may arrive separately and at later dates.
• Completed: Your order was processed, shipped, and sent out to you. You'll receive a tracking number for your order and should expect it to show up soon! 
• Needs Payment: Your order was received, but we’re still awaiting payment to fulfill it. This status is usually related to a product subscription with a failed payment. You may need to update your credit card or other information. 
• Canceled: Either you or a member of our team has canceled your order. You will not be charged and the order will not be fulfilled. If you didn’t cancel your order, please contact our customer support team.

Peptides are short sequences of amino acids found naturally in the body, where they contribute to a range of biological functions. All products we offer are intended exclusively for laboratory research use.

Your tracking number will be emailed to you once your order has been shipped. Once you log into your account here, you can also view the tracking number in your account. You can also track your package on our tracking page.

Once you receive your order confirmation email or have created an account during check out, you can find the tracking number in your order history or on the website of your shipping agent (UPS, USPS, FedEx).  

For further assistance, please contact the shipping agent or your local post office. This is because the tracking indicates that your package has been delivered but you have not yet received it. The shipping agent may be able to help you locate your package if you open a delivery claim with them. 

You should be aware that sometimes packages may not arrive on time, and tracking may also be delayed. 

All products sold by Better Molecule are intended for laboratory research use only and are considered final sale.

Due to the sensitive and perishable nature of these materials, we do not accept returns, exchanges, or refunds once an order has been shipped.

If your order arrives damaged, incorrect, or incomplete, you may be eligible for a replacement shipment or store credit under our 48-Hour Delivery Guarantee. To qualify, you must contact us within 48 hours of delivery and provide your order number along with clear photos of the issue.

For an eligible BOGO offer, add the qualifying research product to your cart and enter the applicable coupon code. A second matching eligible item should be added at no charge according to the offer terms. Product exclusions and quantity or usage limits may apply. Confirm that both items and the discount appear in the cart before completing checkout.

No. Peptides and steroids are two entirely different classes of molecules with different chemistry, structure, and mechanism of action. Peptides are short chains of amino acids linked by peptide bonds — they are typically water-soluble and interact with receptors on the surface of the cell. Steroids, by contrast, are lipid-based compounds built around a four-ring carbon skeleton derived from cholesterol; they usually cross the cell membrane and bind to receptors inside the cell. Their regulatory classification also differs significantly. In short, a peptide is not a steroid, and calling one a version of the other is scientifically inaccurate.

Peptides sit at a useful intersection between chemistry and biology. They are large enough to carry highly specific biological information, yet small enough to be synthesized precisely in a laboratory. That combination makes them powerful tools across a wide range of research areas — including receptor binding studies, mapping of signaling pathways, development of analytical reference standards, and investigation of cellular processes such as metabolism, immune regulation, tissue maintenance, and cell communication. Their specificity and structural tunability are exactly what make peptides a central subject of modern biochemistry, pharmacology, and molecular biology research.

Your order has been received, but we're waiting for payment to complete the fulfillment process. This often happens with product subscriptions due to a failed payment. You might need to update your credit or debit card before we can process and dispatch your order.

To update your subscription payment method:

1. Navigate to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you'd like to modify.
3. Click the edit icon next to "Payment Details."
4. Choose an existing payment method or add a new card.
   • If selecting an existing method, click on it and save the changes.
   • If adding a new payment method, enter the required information and save your changes.

Your order was flagged for security reasons and is being manually reviewed by one of our agents. Once we confirm your order is not fraudulent and you are over the age of 21, your order will be approved and shipped.

If our agents require additional information to verify your account, you may receive a call from them. This usually only happens with first-time customers and once we verify your details, you're verified forever. This step is taken to prevent both, potential customers and existing customers from falling victim to fraud, scams, or theft. Age verification is required under federal laws and regulations. 

If our team determines that your order is not fraudulent and you are of legal age to consume our products, your order will be approved. If our team determines that your order is fraudulent or you are underage, or they can't get in contact with you after several attempts, your order will be canceled. 

This process usually takes a few hours and rarely ever more than 1 business day. No other action is needed from your side, just hang tight!

Throughout the entire life cycle of our peptides, Better Molecule carefully oversees every stage — from sourcing and formulation to testing and delivery — to help ensure consistent quality. That is our commitment to safety, transparency, and trust.

Our lab reports are available here.

Your order has been flagged for security reasons and is undergoing a manual review by one of our representatives. Once we confirm that your order is legitimate and you are over 21 years old, it will be approved and shipped.

If our team needs additional details to verify your account, they may contact you directly via phone call. This generally happens for first-time customers. Once your information is verified, you're set for future orders. This verification process helps safeguard both new and existing customers from fraud, scams, or theft. Age verification is mandated by federal regulations.

If we confirm that your order is legitimate and you're of legal age to purchase our products, your order will proceed. However, if it's determined to be fraudulent, you are underage, or we're unable to reach you after multiple attempts, the order will be canceled.

This review usually takes just a few hours, rarely exceeding 1 business day. No other action is required from you—just sit tight!

Safety is always context-dependent. Peptides themselves are a natural class of molecules — the human body produces thousands of them every second as part of normal cellular signaling. In a research setting, synthetic peptides are handled as experimental compounds whose safety and pharmacological profiles are still being characterized through controlled laboratory work. All products offered by Better Molecule are lyophilized research materials intended exclusively for in vitro investigation and analytical use. They are not drugs, supplements, cosmetics, or food, and they are not intended for human or animal consumption. Any evaluation of safety in a clinical or at-home context falls outside the scope of what research-grade peptides are designed for.

We do not offer returns or exchanges.

However, if your order arrives damaged, leaking, incorrect, or missing items, we will resolve the issue under our 48-Hour Delivery Guarantee. Depending on the situation, we will provide either a replacement shipment or store credit.

To request assistance, email [email protected] within 48 hours of delivery and include your order number and photos of the issue.

The following credit cards are currently accepted on our website: Visa, Mastercard, and Discover.

Yes! We have a virtual app — also known as a progressive web app (PWA) — that you can install directly from your browser on any iPhone or Android device. No App Store or Google Play needed.

Once installed, you'll get all the benefits of a native app: order and shipping notifications, account updates, and exclusive in-app deals!

Our support staff can provide you with information regarding your order when you contact us by email at [email protected] or by phone at (561) 652-9166. Please include your order number in your correspondence.

Better Molecule may make limited promotions or coupon codes available for eligible research products. Each offer may have its own dates, product eligibility, order requirements, and usage limits. The terms presented with the offer apply. Promotions do not change the intended use of any product. All products are supplied strictly for laboratory research and in vitro analytical use and are not intended for human or animal consumption.

A polypeptide is a single, unbranched chain of amino acids joined together by peptide bonds. It is essentially a longer peptide. Shorter chains — typically between 2 and 50 amino acids — are usually called peptides, while longer chains are called polypeptides. When one or more polypeptide chains fold into a stable, functional three-dimensional structure, the result is what we call a protein. So the progression goes: amino acid → peptide → polypeptide → protein. The exact length cutoffs between these terms are not strictly defined and can vary between sources.